CMA Outdoor Services LLC utilizes 811 DIG to mark all utility lines and underground cables prior to performing any work. However, CMA Outdoor Services is not responsible for mismarked or unmarked cable lines, phone lines, internet lines, or any other underground wires or cables that may impact service to your residential or commercial property. Additionally, CMA Outdoor Services is not liable for any costs associated with the repair of lines that were marked by 811.

Homeowners are responsible for coordinating and scheduling any necessary repair work through the appropriate utility companies. CMA Outdoor Services does not communicate or deal directly with utility companies, as we are not the named owners on the accounts. If CMA Outdoor Services deems it necessary to contribute to or cover the cost of a repair, we will reimburse or pay the homeowner directly.

If you have an underground dog fence or any other private utility lines, you must clearly mark their location and notify CMA Outdoor Services LLC prior to the start of any work. CMA Outdoor Services will not be held responsible for damage to underground dog fences or other private lines that are not properly marked by the homeowner.

While CMA Outdoor Services takes every precaution to avoid damaging any underground systems, we cannot guarantee that damage will never occur. Many factors beyond our control may impact the accuracy of markings or the depth and placement of underground systems.

If heavy water leaks are detected, homeowners are encouraged to contact their local utility company to inquire about possible relief or adjustments to water usage charges. CMA Outdoor Services LLC is not responsible for increased utility costs due to failed parts, malfunctions, weather-related events, or other unforeseen factors beyond our control. We will always do our best to help identify the issue, but we cannot guarantee cost recovery or issue resolution through the utility provider.

Lighting Warranty Policy:

• All lighting work performed by CMA Outdoor Services LLC is covered under a two-year warranty from the date of installation or repair.
• This warranty covers workmanship and performance issues as determined by CMA Outdoor Services LLC, following a thorough assessment.
• Weather conditions, debris accumulation, power surges, and lightning strikes are not covered under this warranty.
• CMA Outdoor Services LLC reserves the right to charge for any repairs, even within the warranty period, if the issue falls outside the scope of warranty coverage.
• We honor all manufacturer brand warranties in accordance with their stated terms and timeframes.
• As part of our standard documentation process, photos or videos may be taken by our service team to confirm and record work performed. This content is used solely for internal purposes and is securely stored in your private client profile within our CRM system. Your privacy will always be respected.
• To maintain optimal performance and protect your investment, we strongly encourage homeowners to enroll in our annual maintenance package.
  • Homeowners who enroll in this plan will be eligible to extend the lighting warranty coverage beyond the standard two years.
  • Ongoing warranty eligibility is contingent upon consistent, uninterrupted participation in the annual maintenance program.

Drainage Work Policy:

• Warranty:
  • Any drainage work performed by CMA Outdoor Services LLC is warranted for one year from the date of installation or repair.

• Coverage & Performance:
  • CMA Outdoor Services LLC reserves the right to assess any issues that may impact the performance of the drainage system.
  • Natural erosion, weather conditions, and debris may affect drainage performance over time and are not covered under the warranty.

• Repair Costs:
  • CMA Outdoor Services LLC may charge for any repairs within the one-year warranty period if the issue is determined to fall outside the scope of warranty coverage.

• Documentation:
  • Our service team may take photos or videos to document the work performed.
  • This documentation is stored securely in your private client profile in our internal CRM system.
  • CMA Outdoor Services LLC will never compromise your privacy in this process.

• Post-Work Maintenance:
  • Any digging required to repair, replace, or install drainage materials is subject to post-work maintenance once the material is no longer exposed.
  • Homeowners are responsible for maintaining the exposed areas after work is completed, including adding sod, pine straw, hay, concrete, rock, or any other material needed to prevent further erosion until natural or artificial growth is established.

• Effort & Materials:
  • CMA Outdoor Services LLC will make every effort to begin the process while performing the work or will provide materials as outlined in your work proposal.
  • Afterward, homeowners are responsible for ongoing maintenance to ensure the drainage system functions effectively.

Irrigation System Warranty Policy

• 5-Year System Warranty:
  • CMA Outdoor Services LLC offers a 5-year warranty on all newly installed irrigation systems and components that support the operation of the system.
  • This includes all materials installed such as the controller, valves, sprinkler heads, pipe, and backflow device.

• 1-Year Labor Warranty:
  • Labor is covered for one year from installation.
  • This covers labor for repairs or replacements of components installed by CMA Outdoor Services LLC.
  • After the first year, labor charges will be determined based on the issue itself and at the discretion of the technician on-site. Labor may apply depending on the nature of the situation and whether the issue falls under warranty coverage.

• Maintenance Package Requirement:
  • To keep the system warranty valid, a yearly maintenance package is required.
  • All new systems come with the first year of the maintenance package at no cost to the client.
  • After the first year, homeowners will have the option to choose from several maintenance packages, each tailored to different needs and budgets.
  • These packages offer great benefits to ensure the system runs as optimally as possible, including regular system checks, repairs, adjustments, and cleaning to prevent any issues and extend the life of your system.
  • Failure to enroll in a maintenance package will void the warranty.

• Warranty Coverage:
  • Warranty covers defects in materials or workmanship.
  • Exclusions include damage caused by:
    • Improper system usage
    • Freezing, fire, flooding, lightning strikes, or other natural phenomena
    • Damage caused by external factors (e.g., vandalism)
• Any modification or repair by another company voids the warranty.
• Backflow device testing after installation is excluded from the warranty.
• Backflow Testing:
  • CMA Outdoor Services LLC does not conduct backflow testing.

• Component Warranty Exclusions:
  • The warranty does not cover:
    • Clogging of system components due to debris in the water supply.
    • Testing of backflow devices is required by water providers after initial installation.

• Work in Yard:
  • If any work is planned in the yard, such as pool rerouting, added landscaping, pool installs, deck installs, etc., we strongly encourage homeowners to have CMA Outdoor Services mark the irrigation lines ahead of time to prevent accidental damage.
  • This ensures the irrigation system is not compromised and prevents any future costly repairs.

• Warranty on Lawn & Planter Bed Irrigation:
  • CMA Outdoor Services LLC warrants for one year that all lawn or planter bed areas specified in the proposal will be properly irrigated according to industry standards.
  • Changes to beds or modifications due to plant growth are not covered.

• Timer Warranty:
  • Timers for outdoor irrigation systems are covered by the manufacturer’s warranty.
  • CMA Outdoor Services LLC warrants labor for one year on any timer installed by us.
  • Labor warranty covers issues related to natural phenomena like lightning strikes or flooding.

• Documentation:
  • Our service team may take photos or videos to document the work performed.
  • This information is securely stored in your private client profile within our CRM system.
  • Privacy is always respected and maintained.

• Post-Work Maintenance:
  • Any digging required for the installation, repair, or replacement of piping will be the homeowner’s responsibility to maintain once the material is no longer exposed.
  • This includes adding sod, pine straw, hay, or any other material to prevent erosion of exposed areas until natural growth is established.